This Privacy Policy explains how Kita ("we", "us", "our") collects, uses, and protects information when you use our desktop application and website at kitahub.site.
1. Data We Collect
We collect the following categories of data:
- Account data — your email address, display name, and a securely hashed password, if you create an account.
- Usage and credits data — your credit balance, purchase history, and a record of when automation tools are run, used to operate the credits system and provide support.
- Chat content you submit — if you use the AI-assisted chat to create or modify an automation tool, the text (and any files you explicitly attach) you send in that conversation is transmitted to our AI processing providers in order to generate a response. See Section 3 below.
- File structure information — when you select a spreadsheet while creating a tool, Kita reads its structure on your device (such as sheet names, column headers and a small sample of cell values) and sends that summary to our AI processing providers so the tool fits your file. The full file is not uploaded.
- Device and technical data — your app version, an anonymous device identifier used to recognize free trial accounts and prevent abuse, and technical logs (such as run durations, file paths and error codes) used to diagnose problems. These logs do not contain the contents of your files.
- Content reports — if you use the "Report" feature on AI-generated content, we store your report, including the reason, any comment you add, and the reported AI-generated text, so we can review it.
- Payment data — handled directly by Paddle; we receive only confirmation that a purchase was completed and never see your full card number.
We do not collect or upload the working files (spreadsheets, PDFs, documents, etc.) that your automation tools process on your device, unless you deliberately attach them to a chat message. Running a tool requires an internet connection to verify your credits; no file contents are sent during this check.
2. How We Use Your Data
- To create and maintain your account;
- To operate the credits system, including granting, tracking, and deducting credits;
- To process purchases and refunds through Paddle;
- To respond to support requests;
- To review reports about AI-generated content and improve the Service; and
- To detect and prevent abuse of the Service.
3. AI Processing
When you use chat-based features, the message content and any attachments you choose to send are transmitted to third-party AI service providers in order to generate a response or automation tool. These providers process the content solely to fulfill your request and are bound by their own data handling terms. We recommend avoiding sharing sensitive personal data in chat messages that isn't necessary for the task at hand.
4. Payment Data
All credit purchases are processed by Paddle.com Market Limited, acting as merchant of record. Paddle collects and processes payment information (such as card details and billing address) directly, under its own privacy policy. We only receive order confirmation data (such as the package purchased and order status) needed to credit your account.
5. Data Retention
We retain account and usage data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or support obligations. You may request deletion of your account and associated data at any time (see Section 6).
6. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at leesin@kitahub.site; we will respond within a reasonable timeframe.
7. Children's Privacy
Kita is not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
9. Contact
Questions about this Privacy Policy can be sent to leesin@kitahub.site.