This Refund Policy applies to credit purchases made through Kita (kitahub.site). It works alongside our Terms of Service.
1. Eligibility
You may request a refund for a credit purchase if both of the following are true:
- The request is made within 14 days of the original purchase date; and
- The credits from that purchase are still unused — that is, your account balance has not dropped below the level it was at before the purchase.
If you've partially used the credits from a purchase, we're happy to review the request on a case-by-case basis — contact us and we'll do our best to work out a fair outcome.
2. Non-Refundable Situations
- Credits that have already been consumed by running automation tools;
- Requests made more than 14 days after the purchase date;
- Credits granted for free (such as sign-up bonuses or promotional credits); and
- Purchases found to violate our Terms of Service.
3. How to Request a Refund
Email leesin@kitahub.site with the email address associated with your Kita account and the approximate date of purchase. We'll confirm your remaining balance and process eligible requests promptly.
4. How Refunds Are Processed
All credit purchases are processed by Paddle.com Market Limited, our merchant of record. Approved refunds are issued by Paddle back to your original payment method. Processing times depend on your card issuer or payment provider, and typically take a few business days to appear once Paddle initiates the refund. Once a refund is issued, the corresponding credits will be removed from your Kita account.
5. Questions
If you have any questions about this policy, contact us at leesin@kitahub.site.